Friday, July 17, 2015

Working with Grand Waktu - Switch to DNAS for Representative Office

I worked with Grand Waktu for Multiple emails,  they were the best at getting me details about how the process was going to work,  they described many of the steps they were going to take they had lots of detail and other reasons they were my favorite.

I had even selected them and had them send me an invoice,  I setup items with my bank to make sure I could make an international transfer to them,

In my main post about setting up a Representative Office I even describe how I picked Grand Waktu with the reasons and everything.

They had sent me a signed agreement, with their seal.  and I had a few changes for items they missed,  I made the red line changes,  sent it to them,  signed with my name and I was looking for their response before transferring funds.

Then,  I didn't receive the agreement back,  so I emailed again.  I received a email bounce!.

I attempted to send again,  and I got a new bounce.   UH OH!   - it musta been a sketchier company than I thought.  Even if it was an accident,  I cant move forward with this.

So I sent this email off
Hello,  please accept this as my official cancellation of services.   I will not be engaging your services,   As email is our only form of communication so far,  bounced and unreplied emails from the last few days is a MAJOR concern and  is a deal breaker for me.
I did not receive an immediate bounce like previously , so hopefully they got the message this time.

Now I am moving forward with another company that has been very responsive to my emails: DNAS.

This company has been very fast with emails,  day or night,  and as a lesson learned from  Waktu,  I have requested a phone call.   They gave me a phone number,  which was busy so I called again and he said he was off the phone so try again,  I reached him in two rings (I use Google Voice for these types of calls and it cost $.07 a minute)

He was very professional,  and his english was good.  I think I understood him better than he understood me but we were able to talk about some things.   I asked him how long he had been practicing law,  he said he was with DNAS for 5 years and another company for 7 years previous to that.  He described that other than setting up businesses in Hanoi,   he also works on other Commercial accounts and matters.

Just talking to him legitimizes the agreement for me and so now I am setting up to make payment to him.   Before that though I will give about one day to hear back from Waktu,  and since their email MAY have found its way to them this time,  I may end up finding a way to legitimize them as well in the case that it was a temporary issue.



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